Puppet has announced the promotion of Beth Shea from senior vice president of customer success to chief customer officer (CCO) and the hiring of Trevor Rodriguez as the company’s new global vice president of professional service.

In their roles, Shea and Rodriguez will lead the vision and direction of Puppet’s customer-centric approach, ensuring that customers can deliver the business outcomes required of them through digital acceleration while simplifying their day 2 operations.

Since joining Puppet as the senior vice president of customer success in April 2019, Shea has rolled out several new strategic services leading to an increased Net Promoter Score and improved customer retention.

Prior to joining Puppet, she was the vice president of customer success & worldwide strategic initiatives at Veeam Software and spent several years at VMware where she built and led a cloud services organization. As CCO, Shea will work across the entire organization to embed customer-centric competencies to improve and innovate experiences.

Shea has expanded her team considerably and as a part of this expansion, she’s added Rodriguez as vice president of services. Rodriguez joins Puppet from applications services provider F5, where he was the vice president of global services & engineering services EMEA.

Based out of Puppet’s London office, Rodriguez will bring his vast experience and global insight to drive customer success by helping Puppet’s international customer base scale their businesses.